GOCCIA China Warranty Policy

Warranty support between GOCCIA China and Importer will be provided as follows:

To protect the interests of all Goccia users, we promise to:

1. Each customer is equipped with professional business and merchandiser personnel, any problem can be informed by email;
2. All complaints shall be dealt with initially within 1 working day, and final treatment within 3-5 working days depending on specific problems.
3. General Principle:

Goccia China will provide warranty exchange parts coverage for the following categories:

1. Defects found when opening original factory packing carton;
2. Batch problems (greater than 5% defect rate of a specific model based upon TOTAL NUMBER SOLD) found and approved by Goccia China Aftersales
3. Loss of major function or safety-related issues that may jeopardize life or incur property loss of the end-users.
4. Exchange parts delivery:

The principles of parts delivery method and delivery time are as follows:

1. We provide sea shipment for all approved claimed parts;

2. Air shipment and express services can be provided pending a review of the urgency needed for parts delivery.

Internal review and parts preparation procedure generally takes a minimum of 14 days and can be longer without prior notification. Name of Importer

holds the responsibility of maintaining adequate spare parts inventory. Goccia bears no responsibility for the consequence of any rejection or delay

of the claimed parts. All extra costs occurred by exchange parts delivery in the destination country (custom duty, tax, fee or domestic transportation, etc.)

will be paid by Name of Importer.

3. WARRANTY EXCLUSIONS:

Please check the attached statement of NO warranty coverage situations:

3-1. Damage that results from neglect of periodic maintenance;

3-2. Damage that results from repair, adjustment, or maintenance operations by any method other than the one;

3-3. Damage that results from repair, adjustment, or maintenance operations performed by anyone except for authorized Goccia Dealers;3-4. Damage that results from repair, adjustment, or maintenance operations performed by anyone except for authorized Goccia Dealers;

3-5. Damage that results from the use of parts or accessories not approved by Goccia or of non-genuine parts or inferior quality level of fuel. lubricant

or fluid not recommended by Goccia;

3-6. Damage due to improper storage or transport;

3-7. Damage that results from Force Majeure, such as fire, collision, and theft;

3-8.  Damage that results from environmental concerns such as soot and/or smoke, chemical substance, bird droppings, or corrosion by seawater, or sale;

3-9. Damage due to aging such as color fading, deterioration of chromed or painted surfaces, deterioration of rubber and plastics, or rusting;

3-10. Any products which have participated in racing events, rallies, or competitions, or which have been used as a rental vehicle, postal or delivery services 3-11. Any products which have been re-modeled, re-badged otherwise modified;

3-12. Minor issues which are not damaging to the correct functioning of the products, for example, noise, vibration, or oil seepage;

3-13. There is no valid voucher of three guarantees, after-sales service card, product purchase invoice or voucher, or product information is inconsistent

with the real car

4. Labor-related cost:

Please check the attached statement of NO warranty coverage situations:

No direct or collateral/ indirect labor cost reimbursement will be provided.

5. Warranty details:

We provide the following warranty services:

1. Each customer is equipped with professional business and merchandiser personnel, any problem can be informed by email;
2. All complaints shall be dealt with initially within 1 working day, and final treatment within 3-5 working days depending on specific problems.

Goccia China will provide warranty exchange parts coverage for the following categories:

1. The warranty period of the core parts, the frame is 36 months, and the battery and motor is 24 months;

2. Other parts shall be executed according to the following three standards;

3. The warranty period begins to calculate from the date of leaving the factory;

4. During the warranty period, free maintenance or replacement services will be provided by Goccia After-sales Service Center or authorized service

5. If the maintenance service exceeds the warranty period or does not fall within the scope of the warranty, it will provide paid maintenance or

replacement service according to the local market situation and maintenance price.

 

NOTICE; Given the product characteristics of the Li-ion battery itself, to maintain a longer battery life. We suggest that if you do not use the e-bike for a long time, please charge the battery in time, and the longest charging interval should not be more than 3 months, to avoid the loss of battery for a long time, which may lead to the battery not being able to use normally and the loss of the three-guarantee policy.

 

Goccia E-bike three-guarantee standards for parts

 

Item	Types of Parts and Components	Guarantee Time	Quality Assurance Statement
Body parts	Frame	36 months	In the normal load and the use of the road range, natural open welding, welding off, fracture phenomenon, natural crack inside the tire, broken wire, bulge, peeling. But the damage caused by the artificial impact such as impact, change without permission is not allowed three guarantees.
	Handle bar, Shock absorber, Saddle, Rear rack, Kick stand	12months
	Braking systems, Wheel hub, Lock, Plastic parts	6 months
Electronic parts	Motor	24 months	Phase loss, burning, demagnetization, and other non-external force are caused by quality problems. However, due to insufficient tire pressure over the deceleration belt, pit, and other reasons, resulting in hub deformation is not allowed three guarantees.
	Battery	24 months	Li-ion batteries can be guaranteed if they are not impacted by external forces when used by regulations. The damage caused by battery loss, bulge, immersion, and external causes shall not be allowed three guarantees.
	Charger	18 months	Do not match the original battery, due to impact damage is not allowed three guarantee.
	Controller, Meter, Shifter level, Cable, Horn	12 months	Performance failure or quality problem caused by the product that cannot be repaired. Because the user changes without permission do not enjoy three guarantees.
	Head-light, Rear light	9 months	The damage caused by the impact, private change, and other man-made impacts is not allowed to three guarantees.